Our Commitment to Responsible Gaming

Gambling should stay what it set out to be: entertainment you control. We at Bloodyslots Casino give you the tools, the information and the pathways to keep it that way, and we ask nothing in return except that you use them when you need them.

How We Look After You

Our responsible gaming team monitors account patterns for markers of distress, such as sharp increases in deposit frequency, repeated late-night sessions or deposits made minutes after a withdrawal reversal. When those signals appear, we contact you directly and suggest limits before problems take root, never after.

Reality checks are switched on by default for every account. Hourly on-screen reminders show your session length, net result and a one-tap link to the logout button. You can adjust the interval to 30 minutes, one hour or two hours in your account settings under the Gaming tab.

Warning Signs to Watch For

Problem gambling rarely announces itself. It builds through small, repeatable behaviours that are easier for others, or for you on a calm day, to spot. Review this list honestly if your play has changed recently.

• Chasing losses with larger or more frequent deposits to win money back
• Hiding your play from family, friends or colleagues, or lying about time spent gambling
• Borrowing money, using credit or selling possessions to fund deposits
• Gambling to escape stress, anxiety or low mood rather than for fun
• Feeling irritable or restless when you try to cut down or stop
• Increasing bet sizes to feel the same level of excitement as before
• Neglecting work, study, sleep or relationships because of sessions
• Depositing again within minutes of a withdrawal reversal

Practical Tools in Your Account

Every tool below is free, activates instantly and stays in force until you change it yourself. Find them under My Account, then Responsible Gaming.

• Deposit limits: cap what you can deposit per day, week or month; they apply immediately when lowered and after 24 hours when raised
• Loss limits: stop play automatically once net losses in a period reach your chosen figure
• Wagering limits: restrict total stakes regardless of outcome, useful if bonus wagering tempts you to overspend
• Session timeouts: force a logout after a set duration, from 30 minutes upwards
• Reality checks: on-screen pop-ups summarising session time and net position at intervals you choose
• Cooling-off periods: temporary blocks of 24 hours to 30 days that freeze deposits and play
• Self-exclusion: a formal, longer-term block on your whole account, detailed in the next section

Self-Exclusion Explained Fully

Durations we support

You can self-exclude for 24 hours, 7 days, 30 days, 6 months or permanently. Permanent exclusion cannot be reversed by our support team under any circumstances; shorter periods expire automatically at midnight GMT on the final day.

Your balance and open bets

Any settled funds remaining in your account when exclusion begins are returned to your original payment method, usually within 24 to 48 hours and free of charge. Open bets at the moment of exclusion play out to conclusion, and winnings are paid out through the same return process. Promotional balances and unfinished wagering are forfeited, which we flag clearly before you confirm.

Reactivation procedure

For 24-hour and 7-day exclusions, the account reopens automatically with all previous limits restored. After a 30-day or 6-month exclusion, reactivation requires a written request to our responsible gaming team followed by a 24-hour cooling period, so the decision is never made in the moment. GamCare counselling is available throughout and after any exclusion term.

Keeping Minors Out

You must be 18 or over to hold a Bloodyslots Casino account. We run age verification at registration and complete full KYC, government-issued ID, proof of address dated within the last 3 months and proof of payment method, before your first withdrawal. Accounts failing verification are closed and balances refunded to the source of funds.

If minors can reach your devices, install parental control software such as Net Nanny, Qustodio or CyberPatrol and block gambling categories. Keep login details private and never leave a session open unattended. GAMSTOP also blocks gambling sites and apps across all licensed UK operators for devices in your household.

Free, Confidential Support Outside

You do not have to be in crisis to call. These organisations speak with people at every stage, and every conversation is confidential.

How to Reach Our Team

Our live chat operates 24/7 and routes responsible gaming queries to a specialist queue with no waiting priority lost behind bonus questions. Email us at [email protected] with the subject line Responsible Gaming and a trained adviser, not a general agent, responds within a few hours.

Raise a limit, exclusion or verification request through chat or email, and you will receive written confirmation, plus a plain-English summary of what changes and when. If you would rather speak to someone independent first, any adviser can connect you with GamCare while you decide. Asking for a limit is never a red flag on your account; it is the single most common request we handle.

Frequently Asked Questions

Can I lower my deposit limit instantly?

Yes. Lowering any limit takes effect immediately. Raising or removing a limit applies after 24 hours, giving you time to reconsider the change.

Will self-exclusion cancel my pending withdrawal?

No. Withdrawals requested before exclusion begins are processed as normal, reaching your payment method within 24 to 48 hours.

Does GAMSTOP block my Bloodyslots account?

GAMSTOP covers UK-licensed operators. Register with GAMSTOP and self-exclude directly with us as well so both layers of protection are in place.

Can someone else set limits on my account for me?

Limits must be set by the account holder, but our support team can guide you through the steps by live chat or email while you make each choice yourself.