AML and Verification Policy

Every account on our platform is subject to anti-money-laundering checks and identity verification. This page explains exactly what we check, when we check it and what we need from you.

Our AML Commitment Under Curaçao Law

Bloodyslots Casino operates under licence number 8048/JAZ2021-455 issued by the Curaçao licensing authority. Since we launched in 2023, that licence has placed clear obligations on us: we must know who our players are, monitor how funds move through our platform, and report suspicious activity to the relevant authorities.

We treat these obligations as operational requirements, not paperwork. Our compliance team applies risk-based controls across deposits, wagering and withdrawals, and every member of staff receives anti-money-laundering training appropriate to their role.

When We Verify Your Account

Verification points

You can register, deposit and play before full verification in most cases, but we verify identity before your first withdrawal. We also verify at other points where risk or thresholds require it.

• At registration, we confirm your age (18 or over) and check your details against restricted-country lists
• Before your first withdrawal, we complete full identity verification
• When cumulative deposits or withdrawals reach internal risk thresholds
• When payment behaviour changes in a way that requires additional checks

Documents we require

We ask for three document types. Copies must be clear, unexpired and show all four corners of the document.

• Government-issued photo ID: passport, driving licence or national identity card
• Proof of address dated within the last 3 months: utility bill, bank statement or council tax letter
• Proof of payment method ownership: photo of the card (masking the middle digits) or a statement for the e-wallet, bank account or crypto wallet used

How Bloodyslots Casino Verifies You

Verification runs through your account settings. Our compliance officers review each submission manually, and processing takes up to 48 hours. Once a document is approved, you do not normally need to send it again.

• Log in and open the verification section of your account
• Upload your photo ID, proof of address and payment method evidence
• Our compliance team reviews the documents within 48 hours
• You receive an email and an in-account notification with the result
• If anything is unclear, we contact you with a specific request rather than rejecting the file outright

Document security

We store verification documents on encrypted servers with access restricted to trained compliance staff. Documents are never shared with third parties for marketing purposes and are used solely for identity confirmation, regulatory reporting and fraud prevention. You can mask sensitive details such as card numbers before uploading, as long as the required information remains visible.

When We Request Source of Funds

For the majority of players, standard verification is enough. Where deposit patterns raise questions under our licence obligations, we may ask you to show where the money wagered on our platform came from. This is not an accusation; it is a legal requirement we cannot waive.

Typical triggers include deposits well above your usual pattern, deposits inconsistent with your stated profile, or large withdrawals shortly after funding. Acceptable evidence includes payslips, employment contracts, pension statements, dividend records, sale contracts or audited business accounts.

Transaction Monitoring and Withdrawal Rules

Same-method withdrawals

Our system screens every deposit and withdrawal. As a standard rule, we return funds through the same method used to deposit, which is why we verify payment method ownership. Where a method cannot process refunds, such as Paysafecard, we pay out to a verified bank account or alternative method in your name.

Withdrawals are processed within 24 to 48 hours after verification. Limits and thresholds are set out below. We do not charge fees on deposits or withdrawals.

If Verification Fails

When documents are missing, expired or inconsistent with your account details, we place a hold on withdrawals until the issue is resolved. Your deposited funds remain yours and your balance is not affected, but we cannot release payments from an unverified account.

If you fail to respond to a verification request within 30 days, or the documents provided cannot confirm you are who you claim to be, we may suspend the account and, where legally required, report the matter to the authorities. In cases of confirmed fraud, mismatched identities or prohibited-jurisdiction play, we close the account. Any withdrawable balance held on a lawfully closed account is returned via a verified method in your name, net of nothing, provided the funds themselves are not subject to a regulatory hold.

How Long We Keep Documents

We retain verification records and transaction data for the period required under our Curaçao licence conditions, counting from the date your account is closed. Retention exists for two reasons: regulatory inspections, and the detection of disputes or fraudulent claims after the fact.

Once the retention period expires, we delete or anonymise your documents. You can request confirmation of what we hold at any time by writing to [email protected], and our support team is available around the clock if you have questions about a verification request.

Frequently Asked Questions

Can I withdraw before verification is complete?

No. We must verify your identity before your first withdrawal. Upload your documents in advance to avoid delays, as processing takes up to 48 hours.

Why do you need proof of my payment method?

We return withdrawals through the same method you used to deposit, so we must confirm the card, e-wallet, bank account or crypto wallet belongs to you. This protects your funds and prevents third-party payment fraud.

What happens if my documents are rejected?

We tell you exactly why, for example a blurred image or an address older than 3 months, and you can upload corrected copies straight away. Withdrawals stay on hold until we approve the documents.

Do you charge for verification or AML checks?

No. Verification is free, and we apply no fees to deposits or withdrawals at any point.